From day one, our team of MedTech experts work alongside yours — configuring your platform, training your reps, and proactively driving adoption so you see measurable value fast.
AcuityMD customer satisfaction statistics
4.8/5
Customer satisfaction rating
98%
Implementation satisfaction
<2min
Average response time via live chat support
50+
Success and implementation experts
Whether it's answering a quick "how do I..." or helping you navigate a complex strategy shift, our team is here to guide you — not just during onboarding, but as your business needs evolve.
Configured for your commercial strategy
We design your setup around how you actually bring your product to market — billing codes that match real-world physician behavior, your product-to-specialty alignment, user structure, and territory mapping. When reps log in on day one, everything makes sense.
Implementation led by MedTech experts
Our team has worked in MedTech sales, operations, and commercial strategy. We know MedTech. Whether you're building a territory model or mapping procedure codes, your AcuityMD partners don't just know how — they know why it matters. You get consultative guidance from people who've been in your seats.
A partner that grows with you
Go-live is just the beginning. We stay embedded in your business — sharing best practices, running Executive Business Reviews, driving adoption campaigns, onboarding new users, and helping you navigate product launches, territory changes, and new market expansions. We provide a white-glove level of service to ensure ongoing and continued success.
Our team brings MedTech to the table
Our implementation and success managers have held commercial roles at medical device companies. They speak your language and bring that context to every engagement.
A structured, expert-led process designed to get your team up and running fast.
Kickoff & planning
We gather key information, align on your goals, and set a clear timeline so your AcuityMD team can hit the ground running.
Configuration
We configure your platform — users, territories, products, integrations — all handled by our experts to get it right from the start.
Training & validation
We train your team and validate the setup together. Reps get hands-on, role-based training tailored to your business objectives.
Ongoing support
Your team is up and running fast. We stay close with ongoing training, change management, executive reviews, and strategy optimization.
Adoption & value realization
We don't measure success by go-live. Our team is driven to ensure your investment is delivering measurable ROI from day one.
Need more? We've got you.
For customers with more complex needs, we offer expert services engagements — from deep-dive territory strategy sessions to custom onboarding programs for new acquisitions, new products, or rapid team expansions. Ask your AcuityMD team about what's available.
Trusted by leading medical device companies, here’s how our customers are experiencing the value of AcuityMD. See all case studies.
"Just as important to me was AcuityMD's team. They strive for service, commitment, and a true partnership. It was easy to see the value for us."
David Soler
VP of Business Development
Healthtronics
See case study
Healthtronics
NICO Corporation
"AcuityMD's clinical expertise and their willingness to work with you to make adjustments for your particular deployment is incredibly impactful."
Jake Carr
Director, Sales Enablement & Strategy
NICO (acquired by Stryker in 2024)
See all case studies
"What I like about AcuityMD is they listen well and listen fast. It's just a pleasure to work with this company. They really take the voice of the customer seriously."
Ralph Beentjes
VP, Sales Operations & Customer Relations
Intrinsic Therapeutics
See case study
Intrinsic Therapeutics
"AcuityMD didn't just install a platform and walk away. They embedded with our teams. We trained not just on what to do in the tool, but why it mattered to each rep's business."
Gordon Single
Senior Director of Commercial Operations
Aerin Medical
See case study
Aerin Medical
"You guys are really helpful, and I'm always amazed at AcuityMD's customer support. It's some of the best I've ever had in any software company I've ever worked with."
President & CCO
Laparoscopy Company
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Laparoscopy company
Our team is fluent in mapping procedure and diagnosis codes to commercial strategy. For companies navigating new markets, targeting new specialties, or refining how they segment opportunities, we provide access to a dedicated coding expert with deep clinical and data science experience.
This helps ensure the codes driving your strategies are grounded in clinical reality and aligned with how physicians bill in the real world. Whether you're validating assumptions or starting from scratch, our team works closely with you to build a strong, data-backed foundation.
Ready to see how fast your team can get up and running?
Whether you're launching a new product, entering a new market, or scaling your sales team — we're here to make it easier.
From initial onboarding to ongoing support, our team is built around your success.